Submitted by: J. J. Stevens
Here at Aces Casino, the orange county casino night equipment rental leader, we take pride in giving each and every client of ours the most entertaining, unique, and imaginative casino night parties possible. It’s just what we do. And, we do it VERY well. 17 years in the business means quite a lot of practice.
As a matter of fact, Aces Casino ALSO does something that no other casino party company in the industry would EVER do: We also will go the extra mile to help out someone in dire straits that ISN’T a client of Aces Casino; some poor party coordinator or fund raising group that has found out too late that rock-bottom pricing and promises that are too good to be true usually are, and all their hard work to put on their party for their guests is going to be ruined by an unscrupulous casino “business.”
There’s nothing we hate more than hearing that an event has been ruined this way.
So, we were sitting around the offices the other day, when one such telephone call came in; someone that had called us originally, then found a “company” on the internet that beat our price by $25, and booked with them sight unseen, because of the “savings.” Alas, you DO end up getting what you pay for. The company they ended up hiring didn’t show up for their fund raiser, because (we found out later) they got another party from another client that PAID THEM more, and they ditched their first client so they could make more money for themselves.
Boy, we’ve grown SO incredibly tired of hearing results like this.
So, we thought, if we really ARE the orange county casino night industry leader, we need to do something about this. Hence, the meat of our blog post today. It seems that we we keep hearing the same three complaints from highly unsatisfied people and groups, people that were unhappy with the service from their “cut-rate” casino companies. So, it would seem totally logical to take these same three recurring complaints, and broadcast them to the casino party throwing community.
So, without further fanfare, here are three biggest complaints that event planners and fund raising chairs have, after they decided that saving an extra $25 was more important than going with Aces Casino, the orange county casino night industry leader for Southern California;
#3 — The casino company’s “Management, Pit Boss and Staff” don’t have any clue about how to help their client
— Usually, this particular situation DOES begin to show itself early on in the beginning itinerary meetings you’ll have with your casino party company — They don’t have ANY suggestions on how to maximize profits at the fundraiser, how the fund raiser even WORKS, how much equipment that the client should have at their event to make sure that there isn’t too much or too little casino power, what the chips are worth, how much chip power to start each guest with….Sometimes, we’ve found that the client knew more about the overall operations of the casino event than the CASINO COMPANY did.
Red Flag. Reputable casino party companies WELCOME all of your questions, and are FULL of great ideas and scenarios to help YOUR next party or fund raiser become an instant hit. Don’t go with the cheapest company to save a buck, then end up losing money or killing the ambience of your event because you got a casino company that doesn’t know what they’re doing.
#2 — The equipment that the casino company brought to the event was substandard, and not up to the quality promised by the casino company
— This is a BIG one, but it’s not even the number one problem with some disreputable casino companies. We can’t say this enough: NOT ALL CASINO EQUIPMENT IS THE SAME. CHECK OUT what your casino party company plans to bring to your event. Ask for references, and USE them. To be honest, Aces Casino isn’t the only reputable orange county casino party company out there (there are actually 5 very good companies in SoCal that do a great job), but we ARE the one casino party crew with the best of everything, from the tables, to the dealers, and the staff members. (Hey, I said we’d be HONEST! Grin)
I wish I had $5 for every time that I heard a client tell us that their LAST casino company literally brought TOYS to their party, and pawned them off as “Casino tables.” There are some companies out there that will literally show up with plywood sheets, and wrap cheap Blackjack layouts around them that are half the size of the size of normal BJ tables, fasten the layout on with tape, and put them on spindly cheap legs that wobble like hula dancers when touched.
Other companies will promise a Craps table at your event, then show up with a plywood box, a “tub,” if you will, that’s a miniature table at BEST, THEN tell you that you only purchased the “discounted model,” and that the REAL casino size and quality Craps tables cost more. By THEN, it’s too late; your party is about to start. You’re stuck. Ask for pictures, or better yet, visit the casino company at an event that they’re hosting for another client. If they refuse to give you this kind of info, RUN AWAY, as fast as you can.
But, the most blatant equipment problems that we’ve heard about seem to center around the Roulette tables. Two words. “TOYS ABOUND.” You’ll know that you got the wrong casino party company when they show up at your next event with a 12″ plastic toy wheel, and call it a “Roulette Wheel.” Friends, here’s the straight dope — Casino size and quality Roulette Wheels are 32 inches in diameter (from one end across to the other).
There’s NOTHING worse than trying to play Roulette on a cheap, toy wheel. If they send you pictures of toy Roulette wheels upon request, find another company. Take it from Aces Casino; NEVER settle for toy tables at your casino event, especially toy Roulette tables. If you want to see what “casino size and quality” tables look like, check out our Web site link here – It’s just like our ol’ 20-story buddy, Godzilla – “Size Matters!”
#1 — The casino party game dealers are morons, and don’t know a thing about the game they’re dealing
Yes, as hard to believe as this sounds, there are disreputable casino companies that will just bring “bodies” to your event, and try to bluff their way through the games they’ve been assigned to. Sometimes, this happens because the casino company is just too busy for their own good, and have spread themselves too thin. Sometimes, they’re just small companies that don’t even ASK their staff if they can actually DEAL.
We’ve even heard of dealers that are brought to events, especially in Southern California, and they DON’T EVEN SPEAK ENGLISH. I’m not kidding. There’s a company out here in SoCal that will stop off over at the local Home Depot on their way to their party, pick up the necessary people to fill their party, and off they go. Can you imagine not being able to even CONVERSE with your dealer during your party?
Other problems abound with sub-standard dealers, too. They don’t know the game they’ve been assigned to. They can’t help you with your game — They’re too busy asking YOU about how the game is played. Oh, my word…. Unfortunately, this happens all the time. There’s nothing worse than playing casino-style games for fun only, and finding out the fun itself has been lost, because the dealers are IDIOTS, and can’t deal games like Blackjack, 3-Card Poker, 3 Way-Action, Tournament Texas Hold-‘Em, Craps, Roulette, or Let It Ride. They’ve got a better chance of piloting the Space Shuttle than create and provide a split-pot at the Hold-‘Em table.
Aces Casino has always prided itself on having top-flight casino-quality dealers, tables, and staff at each and every casino event they perform at. We’re not the only company that does — That’s why, again, it’s important to CHECK THOSE REFERENCES. Go and SEE your casino party company in action, at another event, see how the fund raising event works for THEM. Call your prospective company, and ask questions. LOTS of them. Hey, if they’re any good, they WELCOME the questions.
Bottom line — Aces Casino is here to help all of our clients have fun, and raise funds for their favorite charities. We aren’t the orange county casino night leader for nuthin’. Give us (or your local casino party company) a call, and find out everything you ever wanted to know about how much fun these casino events can be.
Oh, one more thing — Check out the casino company’s chips. If they’re plastic chips, run away. It’s one of my personal pet-peeves. Can’t stand plastic chips. If I wanted plastic, I’d go to Hollywood.
About the Author: James “J. J.” Stevens has been the President and CEO of Aces Casino Entertainment L.L.C. for over 16 years, and is one of the top casino party innovators in the industry. Check out our web site at
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